These Marketplace Seller Policies ("Seller Policies") establish the specific requirements, standards, and obligations for users who sell trading cards and collectibles on the Misplay.gg and WTCG.gg platforms ("Platform"). These policies supplement and are incorporated into our Terms of Use.
Seller Agreement
By listing items for sale on our Platform, you agree to comply with all seller policies outlined below. Violation of these policies may result in listing removal, account restrictions, or permanent suspension from selling privileges.
Be at least 18 years old or have parental/guardian consent
Have a verified email address
Complete your user profile with accurate information
Agree to these Seller Policies and our Terms of Use
Comply with all applicable laws and regulations
Enhanced Seller Requirements
For Stripe Connect Integration (Required for Payment Processing):
Email Verification: Must have a verified email address
Two-Factor Authentication: Must enable 2FA for account security
Account Age: Account must be at least 1 week old
Identity Verification: Must complete Stripe's identity verification process
Bank Account: Must link a valid bank account for payouts
Account Restrictions
Users with the following may be restricted from selling:
Previous account suspensions or bans
Outstanding disputes or unresolved issues
Failure to meet performance standards
Violation of platform policies
2. Listing Standards and Requirements
Required Information
Every listing must include:
Accurate Title: Clear, descriptive title including card name and key details
Game Category: Correct game selection (Pokémon, Yu-Gi-Oh!, Magic: The Gathering, etc.)
Detailed Description: Comprehensive description of the item's condition and features
High-Quality Images: Clear, well-lit photos showing the actual item
Condition Assessment: Honest evaluation using our grading standards
Fair Pricing: Competitive pricing based on current market values
Shipping Information: Clear shipping terms and handling time
Image Requirements
Photo Policy: All images must show the actual item being sold. Stock photos, promotional images, or photos of different items are strictly prohibited.
Image standards:
Minimum resolution of 800x600 pixels
Clear focus with good lighting
Show front and back of cards when applicable
Highlight any damage, wear, or imperfections
Include close-ups of important details
Maximum of 10 images per listing
Listing Limits
Free Account
• Maximum 10 active listings
• Up to 4 photos per listing
• 24-hour offer expiration
Premium Account
• Unlimited active listings
• Extended offer options (24h-7d)
• Up to 16 photos per listing
3. Item Condition and Grading Standards
Condition Categories
Use our standardized condition categories to accurately describe your items:
Near Mint (NM)
Appears unplayed with minimal to no wear. May have very slight edge wear or minor printing imperfections.
Lightly Played (LP)
Shows minor wear from play. May have slight edge wear, corner wear, or minor scratches.
Moderately Played (MP)
Shows moderate wear from play. May have edge wear, corner wear, scratches, or minor creases.
Heavily Played (HP)
Shows significant wear from play. May have major edge wear, corner damage, creases, or other visible damage.
Damaged (DMG)
Shows severe wear or damage. May have major creases, tears, stains, or other significant damage.
Grading Accuracy
Accuracy Requirement: Condition assessments must be conservative and accurate. When in doubt, grade down to the next lower condition to ensure buyer satisfaction.
Professional Grading
For professionally graded cards (PSA, BGS, CGC, etc.), you must clearly indicate the grading company and grade in both the title and description. Include clear photos of the graded card and certification label.
4. Pricing and Fee Policies
Fair Pricing Standards
Sellers must price items fairly based on:
Current market values and recent sales data
Item condition and rarity
Comparable listings on the platform
Industry pricing guides and resources
Platform Fees
Transaction Fees
Platform fees are automatically deducted from your sale proceeds and vary based on:
Account type (free vs. premium)
Transaction amount
Payment processing fees
Stripe Connect processing fees
Price Negotiation
Our platform supports price negotiation through:
Offers System: Buyers can make offers on your listings
Price Negotiable Option: Mark listings as open to negotiation
Counteroffer Capability: Respond to offers with counteroffers
Offer Expiration: Set appropriate expiration times for offers
Prohibited Pricing Practices
Price manipulation or artificial inflation
Coordinated pricing with other sellers
Bait-and-switch pricing tactics
Hidden fees not disclosed in the listing
Excessive shipping charges to circumvent platform fees
5. Order Fulfillment and Shipping
Shipping Requirements
Mandatory Shipping Standards
Handling Time: Ship within 2-3 business days of payment confirmation
Secure Packaging: Use appropriate protection to prevent damage
Tracking Information: Provide tracking numbers when available
Status Updates: Update shipping status in your seller dashboard
Communication: Respond to shipping inquiries promptly
Packaging Standards
Proper packaging requirements:
Card Protection: Use toploaders, sleeves, or team bags for individual cards
Bubble Mailers: Use padded envelopes for single cards or small orders
Boxes: Use sturdy boxes for larger orders or valuable items
Moisture Protection: Include moisture protection for valuable items
Fragile Items: Add extra padding and "Fragile" labels when appropriate
Shipping Methods and Insurance
Recommended shipping practices:
Use tracked shipping methods for orders over $20
Consider insurance for high-value items ($100+)
Offer expedited shipping options when possible
Clearly communicate shipping costs and timeframes
Shipping Delays and Issues
Delay Notification: If you cannot ship within the specified timeframe, you must notify the buyer immediately and provide an updated shipping estimate.
6. Communication and Customer Service
Response Time Standards
Sellers must maintain professional communication by:
Responding to buyer messages within 24 hours
Providing clear, helpful, and courteous responses
Using the platform's messaging system for all communications
Maintaining professional language and tone
Required Communications
You must proactively communicate:
Order confirmation and expected shipping date
Shipping confirmation with tracking information
Any delays or issues that arise
Delivery confirmation when applicable
Response to any buyer concerns or questions
Professional Standards
All seller communications must be:
Professional and courteous in tone
Clear and informative
Honest and transparent
Focused on resolving buyer concerns
Compliant with platform policies
7. Returns, Refunds, and Disputes
Return Policy
Sellers must accept returns for:
Items significantly not as described
Items damaged during shipping (when properly packaged)
Items that arrive in worse condition than listed
Wrong items sent
Refund Requirements
Refund Scenarios:
Full Refund: Item not as described, damaged, or not delivered
Partial Refund: Minor discrepancies that don't warrant full return
Return + Refund: Buyer returns item in original condition
No Refund: Buyer's remorse or change of mind (unless seller agrees)
Dispute Resolution Process
When disputes arise:
Attempt direct resolution with the buyer through messaging
Document all communications and evidence
Escalate to platform support if direct resolution fails
Cooperate fully with platform investigation
Accept platform's final resolution decision
Seller Protection
Sellers are protected against:
Fraudulent chargeback claims when proper documentation is provided
Buyer's remorse returns (unless seller agrees)
Items damaged after delivery confirmation
False "not as described" claims with proper evidence
8. Prohibited Items and Practices
Prohibited Items
Strictly Prohibited:
Counterfeit Cards: Fake, proxy, or reproduction cards
Stolen Merchandise: Items obtained through theft or fraud
Damaged Grading Labels: Cards with tampered or damaged grading certificates
Adult Content: Cards or items with explicit or inappropriate content
Digital Items: Digital codes, accounts, or virtual items
Illegal Items: Items that violate local, state, or federal laws
Prohibited Selling Practices
Bait and Switch: Listing one item but sending another
Shill Bidding: Using fake accounts to inflate prices
Fee Avoidance: Attempting to circumvent platform fees
Off-Platform Sales: Directing buyers to complete transactions elsewhere
False Advertising: Misrepresenting item condition, rarity, or value
Spam Listings: Creating duplicate or excessive listings
Review Manipulation: Fake reviews or review trading
Authenticity Requirements
Sellers must ensure all items are authentic and accurately represented. If authenticity is questioned, sellers must provide proof of authenticity or accept returns/refunds.
9. Payment Processing and Payouts
Stripe Connect Integration
All seller payments are processed through Stripe Connect, which requires:
Completion of Stripe's identity verification process
Valid bank account for direct deposits
Compliance with Stripe's terms of service
Tax information as required by law
Payout Schedule
Standard Payout Terms:
Frequency: Daily automatic payouts
Processing Time: 2-7 business days to your bank account
New Accounts: May have longer holds for risk assessment
High-Value Sales: May have extended holds for verification
Payment Holds and Reserves
All seller payouts enter an automated payment hold period to protect both buyers and sellers:
Standard Hold Periods by Seller Level
Seller Levels 1-3: 14-day hold period from order completion
Seller Levels 4-5: 7-day hold period from order completion
Holds end early if the buyer marks the order complete or tracking shows delivered.
Dispute and Chargeback Protection
When a dispute or chargeback is filed:
Your payout is held indefinitely until the dispute is resolved
The hold extends for at least 30 days from the dispute date, ensuring fair resolution time
Even if your original hold was about to end, a dispute automatically extends it
Our support team investigates fairly and releases funds once resolved
Chargebacks are tracked and only recent ones (180 days) impact your seller level
Accounts with performance issues or high dispute rates
Risk management and fraud prevention
Compliance with payment processor requirements
Tax Responsibilities
Tax Compliance: Sellers are solely responsible for all tax obligations related to their sales, including income tax, sales tax, and any required tax reporting.
10. Performance Standards and Metrics
Key Performance Indicators
Sellers are evaluated on:
Shipping Performance
• On-time shipping rate
• Tracking upload rate
• Delivery confirmation rate
Customer Satisfaction
• Buyer feedback ratings
• Item as described accuracy
• Communication responsiveness
Performance Thresholds
Excellent Performance
• 95%+ on-time shipping rate
• 4.5+ average rating
• <5% dispute rate
Below Standards
• <85% on-time shipping rate
• <4.0 average rating
• >10% dispute rate
Performance Improvement
Sellers with below-standard performance will receive guidance and support to improve, including access to seller resources, best practice guides, and direct support assistance.
Seller Levels
Your seller level is determined by your sales history, ratings, and chargeback rate. Higher levels receive benefits including:
Levels 1-2
• 2-10 sales required
• 10-9% platform fee
• 14-day payout hold
• 10-50 active listings
Levels 3-4
• 10-100 sales required
• 8-7% platform fee
• 14 or 7-day hold
• Unlimited listings
Level 5 (Premium)
300+ sales, 4.7+ rating, <1% chargeback rate
• 6% platform fee (lowest)
• 7-day payout hold
• Unlimited listings
• Premium features included
Good News: We only count chargebacks and disputes from the last 180 days. Old issues from 6+ months ago don't hold you back. As your track record improves, you'll automatically advance to higher levels with lower fees and faster payouts!
11. Intellectual Property and Authenticity
Intellectual Property Compliance
Sellers must respect intellectual property rights by:
Only selling authentic, officially licensed trading cards
Not creating or selling counterfeit items
Respecting trademark and copyright protections
Using accurate product names and descriptions
Not infringing on third-party intellectual property
Authenticity Verification
Authenticity Standards:
All items must be genuine, officially produced trading cards
Professionally graded cards must include valid certification
Sellers must disclose any known authenticity concerns
Proof of authenticity may be required for high-value items
Suspected counterfeit items will be removed immediately
Copyright and Trademark Usage
When creating listings, sellers may use official product names and descriptions for identification purposes but may not:
Claim ownership of copyrighted artwork or trademarks
Use copyrighted images without permission
Misrepresent their relationship with card manufacturers
Create derivative works based on copyrighted material
12. Local Trading and Pickup Policies
Local Pickup Options
Our platform supports local trading through:
Location-based listing visibility
In-person pickup arrangements
QR code verification system
Pickup confirmation process
Safety Guidelines
Safety First
Meet in public, well-lit locations
Consider meeting at local game stores or card shops
Bring a friend when meeting strangers
Trust your instincts and prioritize personal safety
Use the platform's verification system
Pickup Verification
All local pickups must be confirmed through our QR code system to ensure transaction completion and buyer protection.
13. Compliance and Legal Requirements
Legal Compliance
Sellers must comply with all applicable laws, including:
Local, state, and federal tax obligations
Business licensing requirements (if applicable)
Consumer protection laws
Import/export regulations for international sales
Anti-money laundering regulations
Record Keeping
Sellers should maintain records of:
All sales transactions and receipts
Shipping and tracking information
Customer communications
Tax-related documentation
Business expenses (if applicable)
Regulatory Compliance
High-volume sellers may be subject to additional regulatory requirements, including business registration, sales tax collection, and enhanced reporting obligations.
14. Enforcement and Penalties
Violation Consequences
Policy violations may result in:
Warning
First-time minor violations
Listing Removal
Specific listings that violate policies
Account Suspension
Temporary restriction of selling privileges
Permanent Ban
Severe or repeated violations
Appeal Process
Sellers may appeal enforcement actions by:
Submitting an appeal through our support system
Providing relevant evidence and documentation
Explaining the circumstances of the violation
Demonstrating corrective measures taken
Repeat Violations
Sellers with multiple policy violations will face escalating consequences, including permanent removal from the platform.
15. Seller Support and Resources
Available Support
We provide sellers with:
Comprehensive seller guides and tutorials
Best practice recommendations
Performance analytics and insights
Direct support through our ticket system
Community forums and seller resources
Educational Resources
Access our seller education center for guides on pricing strategies, photography tips, customer service best practices, and market insights.
16. Policy Updates and Changes
These Seller Policies may be updated periodically to reflect:
Changes in platform features and functionality
Legal and regulatory requirements
Industry best practices and standards
User feedback and platform improvements
Notification of Changes
When policies are updated, we will:
Update the "Last updated" date
Notify active sellers via email
Provide reasonable notice before changes take effect
Highlight significant changes in our communications
Continued selling on our platform after policy updates constitutes acceptance of the revised policies.
17. Contact and Support
For questions about these Seller Policies or seller-related support:
By listing items for sale on our platform, you acknowledge that you have read, understood, and agree to comply with these Marketplace Seller Policies. These policies are incorporated into and form part of our Terms of Use. Violation of these policies may result in enforcement actions up to and including permanent suspension of your selling privileges.