These Terms of Use ("Terms") govern your access to and use of the services provided by Stage Zero, LLC ("we," "us," or "our") through our website at https://www.misplay.gg and https://www.wtcg.gg (collectively, the "Platform" or "Services").

Table of Contents

1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Stage Zero, LLC.

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

2. Description of Services

Misplay.gg and WTCG.gg provide an online marketplace platform that connects buyers and sellers of trading card games (TCG) and collectible cards. Our Services include:

Marketplace Role and Neutral Venue

Stage Zero, LLC operates solely as a neutral venue that facilitates communications, listings, discovery, and payment processing between users. We are not a buyer, seller, broker, retailer, payment provider, merchant of record, or insurer for any transaction on the Platform. All purchase and sale agreements are entered into directly between buyers and sellers. We do not possess, inspect, validate, or guarantee any items listed or sold on the Platform.

3. User Accounts and Registration

Account Creation

To use our Services, you must create an account by providing accurate and complete information. You may register using:

• Email address and password
• Google account authentication
• Other supported social login methods

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

Profile Completion

Users must complete their profile with accurate information including display name, location (for local trading features), and contact preferences. False or misleading information may result in account suspension.

Linked Marketplace Accounts

You may optionally link accounts from third-party marketplace platforms (such as eBay or Facebook) to verify your identity and build trust with other users. By linking a marketplace account:

• You authorize us to access your public username and user ID from the linked platform
• You confirm that you are the legitimate owner of the linked account
• You understand that your linked username will be displayed on your public profile with a "Verified" badge
• You acknowledge that we are not responsible for the availability or functionality of third-party platforms
• You may disconnect linked accounts at any time from your account settings

Linking a marketplace account does not create any partnership, affiliation, or endorsement relationship between Misplay.gg and the third-party platform. eBay, Facebook, and other platform names and logos are trademarks of their respective owners and are used solely to identify the source of linked account verification.

4. User Responsibilities and Conduct

5. Prohibited Content and Activities

Prohibited Content

Users may not post, upload, or share content that includes:

Prohibited Activities

Users may not engage in:

6. Listing and Selling

Listing Requirements

All listings must include:

• Accurate and detailed description of the item
• Clear, high-quality photographs showing the actual item
• Honest condition assessment using our grading system
• Fair market pricing
• Accurate game category and card details

Seller Obligations

Listing Limits

Free accounts are limited to 10 active listings at any time. Premium subscribers have unlimited listing capabilities and access to bulk listing tools.

7. Buying and Payment

Payment Processing

All payments are processed securely through Stripe. We accept:

• Major credit and debit cards
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (where available)

Buyer Protection

We provide buyer protection through:

• Secure payment processing with dispute resolution
• Item not as described protection
• Non-delivery protection
• Refund processing for eligible cases

Shipping Address

Buyers must provide accurate shipping addresses. We use Stripe's billing address as the default shipping address, but buyers can update this information during checkout or immediately after purchase.

8. Subscription Services

Premium Subscriptions

We offer premium subscription plans that include:

Subscription Terms

Premium subscriptions:

• Are billed monthly or annually as selected
• Automatically renew unless cancelled
• Can be cancelled at any time through your account settings
• Provide access to premium features until the end of the billing period you have paid for
• May include a 30-day free trial, offered once per account and per email address. No payment method is required to start the trial and none is stored, so no charge is ever made for it. The trial does not convert into a paid subscription: when it ends, the account returns to the free plan until you choose to subscribe. Ending a trial early ends premium access immediately, rather than at the end of the trial period, and does not restore your one free trial.

Free accounts have access to the platform's core features, with limits on card scans per day, saved comps, and inventory lots as described on our Premium page.

Plan Changes and Upgrades

Premium users may change their subscription plan as follows:

• Monthly to Annual: Users can upgrade from monthly ($7.99/month) to annual ($59.99/year). When upgrading, Stripe will calculate a proration credit for any unused portion of your monthly subscription, which will be applied to your annual subscription cost. The new annual billing cycle will begin immediately.
• No Downgrades: Users with annual subscriptions cannot downgrade to monthly plans. To switch back to monthly billing, you must cancel your annual subscription and wait for it to expire before starting a new monthly subscription.

No Refunds Policy

9. Fees and Taxes

Platform and Transaction Fees

We charge platform, transaction, and processing fees on certain completed sales made through the Platform. By listing or selling items, you authorize us to deduct such fees automatically from payments processed through Stripe Connect before you receive your payout. Fee amounts and structures will be disclosed during the listing and checkout process and may be updated from time to time by posting revised terms on the Platform.

Taxes and Marketplace Facilitator Rules

Payment Processing

All payment processing fees are handled by Stripe according to their current fee structure. Additional fees may apply for international transactions, currency conversion, or special payment methods.

10. Shipping and Delivery

Shipping Requirements

Sellers must:

• Ship items within 2–3 business days of payment confirmation
• Use appropriate packaging to prevent damage
• Provide tracking information when available
• Update shipping status in their dashboard
• Respond to shipping-related inquiries promptly

Local Pickup

For local transactions, users may arrange in-person pickup using our:

• QR code verification system
• Pickup confirmation process
• Location-based matching features

Shipping Reminders

Sellers who do not ship items or update shipping status within 48 hours will receive automated reminder emails. Continued delays may result in account restrictions.

11. Disputes and Resolution

Payment Hold Protection During Disputes

When a dispute or chargeback is filed on an order, the seller's payout may be placed on hold while the dispute is reviewed:

Dispute Process

If issues arise with a transaction, users should:

1. First attempt to resolve the issue directly with the other party through our messaging system
2. If direct resolution fails, contact our support team through the support ticket system
3. Provide all relevant documentation and evidence (photos, communications, tracking, etc.)
4. Cooperate with our investigation process and respond to requests for information
5. Be aware that dispute resolution may take up to 30 days or longer

Resolution Options

Depending on the situation, resolution may include:

• Partial or full refunds to the buyer
• Return and refund processes with buyer shipping the item back
• Account restrictions or warnings for policy violations
• Mediated settlements agreed to by both parties
• Fund release to the seller if the dispute is found to be without merit

Returns Policy

Buyers may request returns for eligible orders within 14 days of shipment. Valid return reasons include:

• Item not as described in the listing
• Item arrived damaged
• Wrong item received
• Item is defective
• Change of mind (subject to seller approval)

Return Process:

• Buyers must submit a return request with reason and evidence (photos)
• Sellers have 3 days to approve, reject, or negotiate the return
• If approved, buyers have 7 days to ship the item back
• Returns may be auto-approved if sellers fail to respond within the deadline
• Refunds are processed after the seller confirms receipt of the returned item

Items marked as "Final Sale" or certain product categories may not be eligible for returns. Sellers may set their own return policies within these guidelines.

Refund Policy

Refunds may be issued for items that are:

• Significantly not as described (condition, authenticity, grading)
• Damaged during shipping (when items were properly packaged)
• Not delivered to the buyer's address
• Otherwise subject to valid dispute claims

All refund requests are subject to investigation and approval by our support team. Sellers have the right to contest refund claims with evidence.

Payment Disputes and Chargebacks

If a buyer initiates a payment dispute or chargeback, the seller is responsible for any resulting losses, refunds, penalties, and fees. We may withhold or reverse payouts or debit the seller’s connected Stripe account or balance to recover such amounts. Sellers must retain shipment documentation and provide proof of delivery or shipment upon request.

Shipping Issues

We are not responsible for lost, stolen, damaged, or delayed shipments. Responsibility for shipping issues lies with the buyer and seller. Sellers are encouraged to use tracked and insured shipping where appropriate and to cooperate in good faith to resolve any problems that arise.

Chargeback and Dispute Impact on Seller Account

Chargebacks and disputes may impact seller accounts for rating and level calculations:

• Recent chargebacks and disputes may affect your seller rating
• Fair dispute resolutions where sellers are found blameless may be considered in account evaluations
• Fraudulent or malicious disputes may result in account restrictions for the initiating user

12. Account Suspension and Termination

Grounds for Suspension or Ban

Consequences of Termination

Upon account termination:

• Access to the platform will be immediately revoked
• Active listings will be removed
• Pending transactions may be cancelled
• Account data may be retained for legal and security purposes
• Outstanding obligations remain in effect

Appeal Process

Users may appeal account actions by contacting our support team with relevant information and evidence. Appeals are reviewed on a case-by-case basis, and our decisions are final.

13. Disclaimer and Limitation of Liability

Limitation of Liability

To the maximum extent permitted by law, Stage Zero, LLC shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from user-to-user transactions
• Issues with third-party services (payment processors, shipping carriers)
• Unauthorized access to or alteration of your data
• Actions or omissions of other users

Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

14. Assumption of Risk

User Interactions

You acknowledge that:

• We do not control the actions of other users
• We cannot guarantee the accuracy of user-provided information
• Interactions with other users are at your own risk
• You should exercise caution and good judgment in all transactions
• You should verify information independently when possible

Protective Measures

While we implement security measures and policies to protect our users, you acknowledge that no system is completely secure and that you bear responsibility for protecting yourself through careful use of our platform and adherence to safe trading practices.

15. Intellectual Property

Platform Intellectual Property

All content, features, and functionality of our platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by Stage Zero, LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Trading Card Game Intellectual Property

We do not own, claim ownership of, or have any affiliation with the intellectual property rights of trading card games, characters, artwork, or trademarks featured on cards sold through our marketplace. All such rights belong to their respective owners as detailed in our About page.

User Content

By posting content on our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with our Services. You retain ownership of your content and may remove it at any time.

DMCA Takedown Policy

Users may only upload content that they have the legal right to use, including listing photos, text, and other media. We comply with the Digital Millennium Copyright Act (DMCA). Copyright owners may submit takedown notices and counter-notices as outlined in our DMCA Takedown Policy located at https://www.misplay.gg/dmca-policy. We may remove or disable access to content that is alleged to be infringing and may suspend or terminate repeat infringers.

Copyright Infringement

We respect intellectual property rights and will respond to valid copyright infringement notices consistent with our DMCA Takedown Policy. If you believe your copyrighted work has been infringed, please follow the instructions in that policy to submit a notice with detailed information about the alleged infringement.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last updated" date at the top of these Terms
• Notify users of material changes through email or platform notifications
• Provide reasonable notice before changes take effect

Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United States and the state in which Stage Zero, LLC is incorporated, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services will be resolved through binding arbitration or in the courts of competent jurisdiction in our corporate location, and you consent to the personal jurisdiction of such courts.

18. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and Marketplace Seller Policies, constitute the entire agreement between you and Stage Zero, LLC regarding your use of our Services.

19. Contact Information

If you have questions about these Terms, please contact us: